Privacy & Cookies

Privacy Statement MONVY

Last updated: 07 November 2023

Introduction

This is the privacy statement of MONVY. MONVY is committed to protecting your personal data and processes it in a careful and secure manner. In this privacy statement, we explain what personal data we collect, why we do so, and with whom we may share it. MONVY complies with applicable laws and regulations regarding the protection of personal data.

Responsible

The controller of personal data processing under the law is DEBITEURNET BV, trading as MONVY. MONVY is located in Forest at 92 Avenue Brugmann and is registered in the commercial register under number 0769.274.930.

Scope

This privacy statement applies to all personal data collected and processed by MONVY from visitors to our websites and users of our services and products. By using our website and/or our services and products, you consent to the processing of your personal data in accordance with this privacy statement.

If you are under 16 years old, you may only enter personal data on our website with the consent of a parent or guardian who has read this privacy statement. We kindly request that you do not enter any personal data on our website without this consent.

This privacy statement does not apply to the use and processing of personal data on third-party websites accessible via hyperlinks. MONVY is also not responsible for third-party advertisements.

What data do we collect and for what purposes?

Data via the website (www.monvy.com):We collect data about your website visit, including the use of cookies. In addition, we collect information you leave via the contact form, such as personal information, address information, email address and phone number. This information is used to respond to your message.

Data when creating an account:If you create an account on any of MONVY's application environments(https://app.monvy.com/register, https://app.monvy.com/login and https://app.monvy.com/onboarding), we collect login data (username and password), personal details, address data, e-mail address, telephone number and data about your website visits (including cookies). We use this information for identification purposes and to contact you to perform our services. We may also use contact data to inform you about developments and products via newsletters.

Data of debtors of customers of MONVY:For the performance of our services, we process data of debtors of our customers, including personal details, address information, e-mail address, telephone number, payment behavior and communication between debtors and customers of MONVY.

On website visits:We analyze statistics of website visits. We have set up analytical software according to the instructions of the Personal Data Authority to protect your privacy. We use the service Leadinfo from Rotterdam, which displays company names and addresses based on IP addresses of our visitors. The IP address is not recorded in this process.

Cookies

We use several types of cookies, including:

  • Functional or necessary cookies: These facilitate logging in to our website and remember your settings and preferences.
  • Analytical cookies: These are used to examine website visits and give us insight into how you use our website. This data is not linked to your personal information.
  • Tracking pixels: In emails sent to debtors on behalf of our clients, we use tracking pixels to record whether an email has been received and opened.

You can delete and block cookies through the browser settings, but this may affect the functionality of our website.

How long do we keep personal data?

Your personal data will not be kept longer than reasonably necessary for the purposes for which it was collected. Cookie retention periods are listed in the Cookies section of this privacy statement. Your data will be retained for as long as your account is active. If you terminate your account or do not use https://app.monvy.com/login for 3 years , the data will be deleted.

Who has access to your personal data?

MONVY may share personal data with third parties as reasonably necessary for the performance of our services. These parties include IT partners for hosting and maintenance of the website, partners whose cookies, plug-ins, applications and/or other software we use on the website, and other third parties necessary for the performance of our services and products. MONVY ensures that these third parties process the data according to this privacy statement and only for the agreed purpose.

MONVY never sells, distributes or leases your personal data to third parties for direct marketing purposes without your consent. Only when MONVY is required by law will personal data be provided to regulators, tax authorities and investigative agencies. In such cases, appropriate measures are taken to protect your data.

How do we protect your personal data?

MONVY takes appropriate technical and organizational measures to protect your personal data from loss, destruction or unauthorized use. We encrypt data entered via the website using a Secure Socket Layer (SSL) connection and store data on secure servers. When we cooperate with third parties, we have clear agreements to ensure the protection of personal data.

Your rights

You have the right to request access to your personal data at any time, and you may request that your personal data be corrected, supplemented, deleted or blocked if it is inaccurate, incomplete, irrelevant, or otherwise processed in violation of the law. You have the right to object to the processing of your personal data and to withdraw your consent to the processing. You also have the right to data portability.

Within a created account, you can change certain information at any time, and if you are signed up for a newsletter, each newsletter contains instructions to unsubscribe.

Complaints

If you have complaints about the way we handle your data, please let us know so we can take action. You also have the right to file a complaint with the Personal Data Authority.

Contact details

For questions, concerns, requests for inspection, correction and/or deletion of personal data, please contact us at:

  • Email: backoffice@monvy.com
  • Location Belgium (Headquarters): Avenue Brugmann 92, 1190 Forest
  • Branch office Netherlands: Loosbroekseweg 45, 5388 VM Nistelrode

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